WEIGHT: 51 kg
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A dirty tatty hotel with visiting prostitutes. Bathroom had a tissue with excrement on the floor of the ladies toilets, staff were unfriendly and the rooms were small, cold and dated. One tiny soap bottle to last two days. Please avoid at all costs. Dear Lilyshea, thank you for your review of our stay at our hotel. We apologize for not being able to provide you a service that would make your stay perfect. We are serious about all your suggestions and we will make maximum efforts to improve the quality of our services even more.
I have commented your comments with relevant department heads to improve our service in the future. Thank you for your feedback and hope that you will continue to be our guest. Kind regards. Your team at the Laguna hotel Zagreb. Arrived 9pm excited for our time here in this lovely city. Breakfast was underwhelming, on plus side only had to stay for two nights. Thanks for letting us know. We stayed here twice for a few nights each time and enjoyed it.
An old building that has undergone renovation, there were enough reminders of its InTourist origins to be intriguing, especially the Dining Room. It was hot in Zagreb so we appreciated the aircon. It was well maintained and clean. The breakfasts were a bit odd: our earlier visit was in mid-July and the breakfasts were much more generous than in mid-August. Different cook, clientele, budget??? We were not sure! Nice and central with easy access to lots of teams running in many directions.
Worthwhile becoming a team expert in Zagreb. Dear Frances, thank you for sharing your comments. I have discussed your comments with the relevant department heads to improve this for the future. Thank you so much for your feedback, and we look forward to hosting you again. We visited this hotel during our tour as part of a larger group.
I could be mistaken There is an air condition system in the room that doesn't work. When we asked at the reception they told us at first that they would have someone look at it and later after asking for the second time we were told that it is fixed at 25 o C and that we can't change it.